You can use your GOES account to enroll in a number of programs including CBP’s NEXUS, Global Entry and SENTRI; TSA PreCheck and U.S. APEC Business Travel Card Program. To apply for any of these programs, you need to go to your GOES account, fill in an online form and pay a non-refundable fee. Keep in mind that every person, who decides to apply for membership is required to have a personal account within GOES, send individual application and schedule separate interview.
If your application is conditionally approved, your GOES account will be updated with further information how to schedule an interview. You can use the system to reserve you appointment in the preferred Global Enrolment centre. To do that you need to Login to the GOES website and go to your home page. Then select a "Schedule Interview" button. After you have picked an Enrollment Center for the program you applied to you can choose the date and time of the interview from a list of available time slots. Once your appointment has been confirmed, your application status will be changed to "Interview Scheduled".
The GOES account also allows approved members to edit their personal information such as passport, driving license or mail-to address. Once logged into your GOES account, select "Update Documents" on left hand side of the page. Remember that this option will not be available if you have a pending application on your account. Then you need to follow the prompts to update your information.
If you already are a member of any Trusted Traveler programs and you want to renew your membership, you need to go to your GOES account. Click on “Manage membership” that the Trusted Traveler Program Enrollment page will display and then select the blue “Renew Application” button. To change your personal information, use the Application Wizard to select the specific category of hyperlinks. When you are done with this step, select CBP Trusted Traveler Program List on the Application Wizard. Click the box next to the program you wish to renew. Pick an enrolment centre from the hyperlinked list and select “Next”. This will lead you to the “Trusted Traveler Program Application” page. If you haven’t provided all of the requested information, a FIX Error hyperlink will show up. Select update to continue to the “Program Application” page. At the bottom of the page, select certify. A “Certification” page will pop up and you need to answer “Yes” or “No”. After you select “Next”, “The Final Review: Application Shopping Cart” will show up. Click on the box next to fees and click “here” to proceed. The “Home” button will change to a “Make Payment” button. Select the latter and you will see the online payment page. If that is too complicated you can always rely on us to renew your program for you.
After signing into your GOES account, on the home page under Program Membership(s), select „Manage Membership." Then click on the "Add Trusted Traveler Program." Make any changes if needed. On (CBP) Trusted Traveler Program List page, select the checkbox next to the desired program. Then you need to follow the steps described in the previous section.
After you receive your card, you need to activate it within 30 days after receipt. Otherwise you will not be able to use at the Trusted Traveler lanes. You can do that by logging into your GOES account. Then you need to select the “Activate Membership Card” button under the Program Membership(s) section on the Homepage.
To create an account, you need to go on the GOES welcome page and select "Register in English". Then you need to set up a password. Once you have completed this step and received an identification number, you are a registered GOES user.
Although GOES is specifically designed to help users manage their Trusted Traveler programs application and membership, the system can be quite heavy and complicated. In order to apply for any of the available programs, you need to register in GOES, then select a program and answer a series of questions. Since each question is on a separate page, it may take up to 120 minutes to complete it. You need to be extremely cautious when filling up your application. Any false or omitted information may cost your membership in your Trusted Traveler program. After completing the online form some other pages will pop up, where you can pay your non-refundable fee. Not mention that you need to check regularly your account to see if your application is conditionally approved. Even if your application is accepted, you need to figure out how to schedule an interview and find your way to the list of Enrolment centres. Another setback of GOES is that users cannot correct mistakes on the original application once it is certified. You need to address any mistakes during your in-person interview with a CBP officer. It is difficult to make any changes in your information through your GOES account and very often you will need to reapply again.
Luckily GOES is not the only place where you can enroll in Trusted Traveler program. One of the ways in which you can apply for NEXUS, Global Entry or SENTRI is trough Global Trusted Traveler. The process there is very simplified and user-friendly. For a small fee, you can save tons of time and effort and rest assured that your application will be flawless. They can also take care of your card renewal, your lost, damage or stolen traveler card or any other problems you may encounter with the trusted traveler programs. Global Trusted Traveler services offered great value for money and spare you the hassle of dealing with the paper work.
Last modified:September 13th, 2017
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