Trusted Traveler Services - Frequently Asked Questions

We understand how important is for our customers to be fully informed when it comes to applying for NEXUS, Global Entry or Sentri pass and that is why we are ready to answer all of your questions. We have selected for you some of the most Frequently Asked Questions (FAQs).

Please read carefully the information below and if you are unable to find the right answer for you, do not hesitate to contact us. You can send us your questions into the contact form at the bottom of the page or directly to info@trustedtravelerservice.com

Section 1 – Global Entry

What is Global Entry?
Global Entry is a Trusted Traveler Program, developed by the U.S. Customs and Border Protection (CBP) that allows low-risk, pre-approved travelers to use the benefits of expedited clearance upon arrival into the United States.

All Global Entry applications undergo a background security check when applying for this program. Additional in-person interview may also be required, especially for initial enrollment applications.
How long does Global Entry conditional approval take?
Processing times vary by each applicant, but on average, it takes up to 15 weeks at the moment. Usually, it takes up to 11 weeks, but due to the extended Government shutdown in the beginning of the year (2019), it now takes a little bit longer.

You will also receive more information about your application status updates in the notification panel of your TTP account. Additionally, notification of when you may schedule an interview appointment (if one is needed) will only be posted there.
How to schedule an interview appointment for Global Entry?
If your Global Entry is conditionally approved, you will be requested to complete an interview in order to get your application finalized. All conditionally approved members have 365 days from the date of their online approval notice to complete an interview with their nearest enrollment center. You can check all the available Global Entry interview locations and time slots in this Global Entry Interview Schedule (Appointment Calendar).

Note: If you wish to schedule and confirm an interview appointment, you must be logged into the TTP system with your login.gov credentials
What documents to bring to the Global Entry interview?
On the interview in the Enrollment center, you will need to bring a set of documents, as well as printed copy of your conditional approval letter. You can access it via the Notification panel, when you are logged in to your TTP account. In case the notification with conditional approval letter is missing, then please write down the PASSID number issued to your application and print out a copy of your interview confirmation.

Additionally, you will need to bring the following original documents:

Valid Passport - if you have and travel with more than one passport, please bring them to the interview. The officers will add up this information to your file. That way, you can use either passport at the Global Entry kiosk.
Permanent Resident Card (Green Card), if applicable
Birth Certificate, Naturalization Certificate, Border Crossing Card/Laser Visa* (please note that these documents are going to be needed only if you indicated them in your Global Entry Application)
Evidence of residency documents – As a proof of address, you can use these documents, for example: driver's license (if the address is current), rental payment statement, mortgage statement, utility bill etc.
Note: Evidence of residency documents are not required for minors. Parents or legal guardians accompanying them should be able to provide proof of address on their behalf.
Court disposition papers for any prior arrests or convictions. (if any)
How long does it take to get Global Entry?
Processing time for any of the Trusted Traveler Programs vary by applicant, but on average, you can expect your approval over 14 weeks.
The extended partial government shutdown and the ongoing humanitarian and security crisis on our southern border has resulted in a substantial backlog of CBP's Trusted Traveler Programs (TTP) applications and renewals.

Applicants for Global Entry (GE), SENTRI, NEXUS and FAST should expect significant delays in application processing times and limited appointment availability at TTP enrollment centers.
The security check process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date).
How long is Global Entry good for?
It is valid for 5 years and it expires on the date of your birthday (your birthday in the current year +5 years). You can apply for Global Entry Renewal one year before the expiration date of your current membership.
How to renew global entry?
To renew your current Global Entry Card membership, you can use our specialist’s assistance by filling out or application form here.
How to use global entry?
Having Global Entry card allows all pre-approved travelers to skip all long lines at the airport security checks and customs. As a TSA pre-checker (you have TSA pre-check included to your Global Entry pass) you can keep your outwear (don’t need to remove your belt, shoes, jacket) and also keep your electronics and liquids inside your bag while passing through the security checks.
How to apply for Global Entry for kids?
Processing your child’s Global Entry application is now similar to the one you need fill out for yourself. The $100 fee is also the same for both adults and kids. It’s also good for five years, same as adults. All children and applicants under 18 must have TTP account set up via the login.gov platform. Note that each member of the family must have a separate Login.gov accounts (with separate email, password, etc) regardless of the age.

It’s important to know that a parent or legal guardian must be present at the time of the child's required interview at an enrollment center. Only a passport is required for a minor. Proof of address of the parent or legal guardian will be needed.
How to apply for Global Entry as a family?
For each family member that you wish to apply for, you must create a TTP Account and fill out a separate application. This means that each member of the family must have a separate Login.gov accounts (with separate email, password, etc) regardless of the age. For applicants who are under age of 18, you must provide information about parent or legal guardian that will accompany the child to the Global Entry interview enrolment center.

How much does Global Entry cost?

ServicesFees
Government Application Fee payable by the applicant$100.00 per person
GTT Service * payable through PayPal$99.00 per person*
Total Cost$199.00
  If you are familiar with the CBP system, you can apply directly via their website  here. All Trusted Traveler Services ltd fees must be paid via PayPal – your application cannot be processed unless you have made a PayPal transaction. Government fees will be charged directly to your credit/debit card. Government fees are non-refundable. Trusted Traveler Services fees are refundable only if you contact us within 24 hours of your application submission. After this period, we retain the right to appeal your request. If you have any additional questions, you can check FAQs page or send us your concern to info@trustedtravelerservice.com. Prior using our services, please read our Terms and Conditions and our Privacy policy pages.

Section 2 – Nexus Card

Am I eligible for NEXUS pass?
To be eligible for NEXUS, you have to be a permanent resident or citizen of the US or Canada. The NEXUS website also states the following cases for inadmissibility:

close you are inadmissible to Canada or the United States under applicable immigration laws;

close you intentionally provide false or incomplete information on your application;

close you have been convicted of a serious criminal offence in any country for which you have not received a pardon (for U.S. background checks you may be questioned about your full criminal history, including arrests and pardons, which may exclude you from NEXUS);

close you have a recorded violation of customs, immigration or agriculture law; or you fail to meet other requirements of NEXUS.

Additionally, you must:

be admissible to both the US and Canada under current immigration regulations;

have never been convicted of a serious crime;

have never violated Canada or US customs regulations;

complete the application honestly and accurately;

meet any other requirements of the NEXUS program.

Is there any guarantee that my Nexus card application will be approved?
We and our team can give you a guarantee for properly submitted information into TTP system (former GOES system). The next stage of this process is Conditional approval, which takes between 3-5 months and during that time your profile is reviewed, including information and background checks by the Government. Once the background security check are done, a notification will be posted in the panel of your TTP account, stating that you are Conditionally Approved.

Please remember to revisit TTP website for your application status updates. Notification of when you may schedule an interview appointment (if one is needed) will only be posted there.

NOTE: Our team is not responsible for any false, misleading or incorrect information submitted to our web site. Check your information carefully!
How long is the Nexus card valid for?
The nexus pass is valid for 5 years and it expires on the date of your birthday (your birthday in the current year +5 years ). You can apply for renewing 6 months before the expiration date.

How much does it cost to apply for NEXUS pass?

ServicesFees
Government Application Fee payable by the applicant$50.00 per person*
GTT Service payable through PayPal$99.00 per person*
Total Cost$149.00
*(children under 18 are exempt from the Government fee)
If you are familiar with the CBP system, you can apply directly via their website  here. All Trusted Traveler Services ltd fees must be paid via PayPal – your application cannot be processed unless you have made a PayPal transaction. Government fees will be charged directly to your credit/debit card. Government fees are non-refundable. Trusted Traveler Services fees are refundable only if you contact us within 24 hours of your application submission. After this period, we retain the right to appeal your request. If you have any additional questions, you can check FAQs page or send us your concern to info@trustedtravelerservice.com. Prior using our services, please read our Terms and Conditions and our Privacy policy pages.
How long does it take to be approved for Nexus card?
For Conditional approval it may take anywhere between 3 to 5 months. Once your application is processed by our specialists, it changes its on status “Pending review”. This means that CBP successfully received your application and it’s now being under review. Processing times vary by applicant and a specific time frame of the approval cannot be provided.
The extended partial government shutdown and the ongoing humanitarian and security crisis on our southern border has resulted in a substantial backlog of CBP's Trusted Traveler Programs (TTP) applications and renewals.
Applicants for Global Entry (GE), SENTRI, NEXUS and FAST should expect significant delays in application processing times and limited appointment availability at TTP enrollment centers.
Can I apply for Nexus with my whole family?
Yes, you can. All you need to do is to process your Nexus renewal page here and follow the instructions on the screen. You must submit separate forms for each member, including children and infants. For each family member that you wish to apply for, you must create a TTP Account and fill out a separate application. This means that each member of the family must have a separate Login.gov accounts (with separate email, password, etc) regardless of the age. For applicants who are under age of 18, you must provide information about parent or legal guardian that will accompany the child to the Nexus interview enrolment center.
Can my child get a Nexus Card?
Yes, a child can apply for NEXUS card and it is absolutely FREE of Government charge. The process is similar to the one for the adult’s application. All children and applicants under 18 must have TTP account set up via the login.gov platform. Note that each member of the family must have a separate Login.gov accounts (with separate email, password, etc) regardless of the age.

The parent who applies on behalf of the child must accompany the child to the interview and if the other parent is not coming to the interview, they must provide a letter of consent to be presented by the accompanying parent at the interview.

You can apply for Nexus for your child by filling out our Nexus Application form here.
How do I book my Nexus interview? When I can attend on the Nexus interview?
Once you got you Conditional Approval Status, you must book your interview with the enrolment center you prefer to attend. The time for scheduling an interview depends on the center you choose and the available slots in each interview location. You can book your interview by visiting the Nexus Card Scheduling Interview Page.
I passed through the whole procedure and I am currently waiting for my card. How long does it take to get your Nexus card?
Once you pass the interview in the enrolment center, be informed that it takes approximately 6 to 8 weeks to receive the card (or sometimes even quicker). It will come in a plain white envelope and cannot be forwarded. In case it doesn’t reach you in that time frame, you need to contact the enrolment center you attended.

Also, the card may need to be activated (in case you wish to use Sentri and Nexus lanes when crossing the border). You can easily do that by login into your Login.Gov account and click on the "Activate membership” and follow the instructions on the screen.
Can I apply for a NEXUS card with an offence?
Yes you can apply for Nexus membership, however, your application may be denied. Your chances are good if you committed the offence more than 10 years ago and/or you obtained a pardon for it. If you have a criminal record or were charged with a criminal offence that has been: Withdrawn, Dismissed, Stayed, Conditionally or absolutely discharged, you won’t be able to obtain Nexus card membership (or any other Trusted Traveler Program)
I’ve lost my Nexus card. What to do?
If your Nexus card was lost, stolen or damaged, first, you must report it to one of the NEXUS enrolment centers. After you have reported, you need to re-apply for Nexus card replacement online. You can do that HERE by filling our short application form.

Note that since it is just a replacement, not a renewal or initial request, the process of issuing the new card should be within 3 weeks (or even quicker). No additional background security checks need to be performed. Based on our experience, we can say that most of our clients report that they receive their cards within 7-12 business days.
How to renew Nexus Card online?
The renewing process is slightly different since you applied for the first time. The system has now changed from GOES to TTP, and the process is confusing and complicated for most people. You can use our easy Nexus Application form here to get your membership renewed. Our specialists will process the application for your and will provide you with further details via email.
How do I update my passport information, address or driver’s license info for Nexus Card?
In case you change your billing address, passport, driver’s license or any other personal information, it is mandatory to update your TTP account. Simply log into the TTP website to update it by using the tabs on the right side of the screen. Also, note that you will need to go to the nearest Enrollment Center to update your current details.

Important: For recent renewals: after you are conditionally approved in the Gov system and once the status change to "Approved”.

Section 3 – Sentri

At the moment, on our website we do not offer SENRI processing assistance. Our team is currently working on that matter, so we could offer you our specialist’s help for your application. As soon as we have this service up and running, we will update this SENTRI pass section in our F.A.Q. page. Here we will provide answers to all of your questions such as:

What is SENTRI? How to apply for SENTRI? How long does it take to get a SENTRI pass? How much does SENTRI cost? ...and more!

Section 4 – General ques

Is it my GOES account disabled after the migration?
– Yes. Your GOES account is no longer active, however the CBP keeps your information on file. Now you are required to create a login.gov account that will be used as a sign in option into the TTP platform. Once you are logged into the TTP system, you will be able to link your PASS ID/ Membership IT /KTN to your account. Then, the information will be automatically pulled out for you.
What is the difference between GOES and Login.gov?
If you already have a Trusted Traveler Membership, you are familiar with the term GOES. Since October 2017, the Global Online Enrolment System has changed and migrated to the new TTP system, where all members are able to log using the national login.gov platform. Note that the login.gov is also used for USA Jobs system, as well as the Trusted Traveler Program.
Does the Global Entry/ Nexus /Sentri programs have TSA Pre-check?
Almost all of the Trusted Traveler Programs have TSA pre-check included into the membership. This is valid for the following program: Global Entry, Nexus, Sentri. However FAST program does not include TSA pre-check screening.
Where can I find my Pass ID/Known Traveler number? – Please note that PASS ID/ Membership ID or KTN (Known Traveler Number) refer to the same 9-digit number of your card. The PASSID can be found on the back of your Trusted Traveler card (on the top left corner). It’s also visible in your TTP account, once you are logged into the Trusted Traveler Program website. The airlines refer to the Trusted Traveler membership number or Pass ID as the "Known Traveler Number."
Is it an interview necessary when renewing a membership?
An interview for program membership renewal may not be required, especially for per-approved travelers. However, US Customs and Border Protection (CBP) can request a new interview for any reason whatsoever, even if nothing in your life has changed since your last application. This includes all Trusted Traveler Programs: Global Entry, Nexus, Sentri
Please remember to revisit Gov website for your application status updates. Notification of when you may schedule an interview appointment (if one is needed) will only be posted there.
Who are you?
Trusted Traveler Services ltd a private entity that helps all candidates in the process of obtaining or renewing a Global Entry / Nexus/ SENTRI cards. Our expertise is to explain the government jargon and simplify the application process.
We provide you with professional advice, guidance, and support from our specialists to ensure that your application processing goes smooth and all of your questions are answered in a timely manner.
Please always refer to our terms and conditions and privacy policy before purchasing our services.
We are not affiliated with any government entity.
Do you have a refund policy?
Trusted Traveler Services fees are fully refundable only if you contact us within 24 hours of your application submission. After this period, we retain the right to appeal your request. You can reach us on info@trustedtravelerservice.com for requests or questions on that matter. Detailed information about our Refund policy you can find in our dedicated Refund page HERE.
Thank you for visiting our FAQs page. We hope this information has been helpful. If you have any questions, please contact us on info@trustedtravelerservice.com

Last modified:

  August 29th, 2019